Every business has one constraint that sets the pace for everything else. We find it — in workflow, people, systems or the owner's own desk — and build a 90-day plan to clear it, before you hire your way around it.
From $3,500 + GST. For a defined pricing, cash-flow, sales-pipeline or operational question. Scope confirmed at your free Fit Call.
When a business hits an operational ceiling, the usual response is to add people, hours or software. If the bottleneck is untouched, all three just add cost while the queue moves somewhere else.
Quotes, approvals, scheduling or technical decisions queue at a single desk — often the owner's — and the whole business moves at that person's pace.
Jobs are touched three times, errors are caught late, and the team spends the day reacting instead of producing.
Headcount went up, output barely moved. The constraint was never capacity — it was flow.
The review follows the work as it actually moves through your business — not the org chart. You leave with a workflow map, a named bottleneck with its cost quantified, and a sequenced 90-day plan. Where the bottleneck turns out to be commercial rather than operational — pricing, sales visibility or working capital — the review says so plainly.
Look for where work queues: jobs waiting on one person's approval, quotes waiting on the owner, orders waiting on a machine, invoices waiting to be raised. The bottleneck is wherever the queue is longest — and in most owner-led businesses, the honest answer is the owner.
No — and doing this first usually makes that hire cheaper and better. The review defines what the operation actually needs before you commit $120k+ a year to a role scoped on guesswork.
Yes. Bottlenecks in service businesses live in quoting, scheduling, approvals, handovers and invoicing rather than machines — and they cost margin the same way.
It usually is, at least partly. The review is designed to be direct about that: which decisions genuinely need you, which do not, and what structure lets the business run more than a fortnight without you.
Tell us what is happening inside your business and we will come back to you with the most useful next step.
This form is for owner-led businesses looking to improve profit, cash flow, pricing, sales visibility or operational performance.
Book a free Fit Call. We will discuss your business, your current constraints and whether the 360 Business Diagnostic is the right next step.