Privacy Policy

1.About this Privacy Policy

This Privacy Policy explains how Margin & Co Pty Ltd collects, uses, stores, discloses and protects personal information.

In this Privacy Policy, "Margin & Co", "we", "us" and "our" means Margin & Co Pty Ltd, ABN 27 699 080 156, based in Sydney, Australia.

We provide business transformation advisory, diagnostic, management reporting, pricing, operational and decision-support services to Australian businesses.

We are committed to handling personal information responsibly, transparently and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2.Contact details

If you have any questions about this Privacy Policy or how we handle personal information, you can contact us at:

3.Personal information we collect

We may collect personal information when you visit our website, contact us, book a call, complete an enquiry form, become a client, communicate with us, or provide information as part of an advisory engagement.

• your name
• business name
• job title or role
• email address
• phone number
• location
• information you provide in messages, forms, emails, calls or meetings
• information about your business, team, operations, commercial model and advisory needs
• payment, billing and invoicing information
• calendar booking information
• website usage information, such as IP address, browser type, pages visited and referral source
• any other information you choose to provide to us.

During advisory work, we may also receive business information that includes personal information about employees, contractors, customers, suppliers or other business contacts.

4.Sensitive information

We do not intentionally collect sensitive information unless it is necessary for a specific purpose and you consent to us collecting it, or where we are permitted or required by law to do so.

Sensitive information may include information about health, racial or ethnic origin, political opinions, religious beliefs, professional memberships, trade union membership, sexual orientation, criminal record or biometric information.

Please do not send us sensitive personal information unless we request it or it is genuinely necessary for the engagement.

5.How we collect personal information

We may collect personal information directly from you when you:

• visit or use our website
• contact us by email, phone, form, social media or another channel
• book a consultation or Fit Call
• engage us for advisory, diagnostic or transformation services
• provide documents, reports, financial information, operational information or business records
• attend meetings, workshops or advisory sessions
• subscribe to updates or marketing communications
• interact with our online tools or third-party booking systems.

We may also collect information from third parties where appropriate, including your employees, contractors, advisors or representatives, publicly available sources, professional referral partners, software platforms used in connection with our services, and other advisors where you authorise them to share information with us.

6.Why we collect personal information

We collect, hold, use and disclose personal information for purposes including:

• responding to enquiries
• booking and managing calls or meetings
• assessing whether our services are suitable for your business
• providing the 360 Business Diagnostic and related advisory services
• preparing proposals, scopes of work, reports, recommendations and action plans
• communicating with you about your business, engagement or enquiry
• issuing invoices and managing payments
• keeping business and accounting records
• improving our website, services, content and client experience
• sending relevant updates, insights or marketing communications where permitted
• complying with legal, regulatory, insurance, accounting and professional obligations
• managing risk, disputes, complaints or claims.

7.Business and confidential information

As part of our work, you may provide business information such as financial reports, pricing, supplier details, operational data, staff information, customer information, commercial strategies and internal documents.

We treat this information as confidential and use it only for the purpose of providing our services, managing the engagement, complying with our obligations, or as otherwise agreed with you.

Where required, we can enter into a separate confidentiality agreement or mutual non-disclosure agreement before sensitive business information is shared.

8.Website data, cookies and analytics

Our website may use cookies, pixels, analytics tools or similar technologies to understand how visitors use the website, improve user experience, measure performance, and support marketing or remarketing activity.

This may include information such as pages visited, time spent on the website, device and browser information, approximate location, referral source and IP address.

You can adjust your browser settings to block or delete cookies. Some parts of the website may not function properly if cookies are disabled.

9.Direct marketing

We may use your contact details to send you relevant updates, insights, invitations, offers or information about our services where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe function where available or by contacting us at eleonora@marginandco.com.au.

We will not sell your personal information to third parties for marketing purposes.

10.Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

• employees, contractors or service providers who help us operate the business
• professional advisors such as accountants, lawyers, insurers or consultants
• technology providers, cloud storage providers, email providers, CRM systems, booking platforms, payment processors and document management platforms
• regulatory bodies, courts, tribunals, law enforcement or government agencies where required or authorised by law
• another party with your consent
• a purchaser or potential purchaser if we sell, restructure or transfer all or part of our business.

We only disclose information to the extent reasonably necessary for the relevant purpose.

11.Overseas disclosure

Some third-party tools or cloud-based service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

12.Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include password-protected systems, restricted access to business records, secure cloud-based storage, confidentiality obligations, reasonable cyber security practices, and careful handling of client documents and reports.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we take privacy and confidentiality seriously.

13.Data breaches

If we become aware of a data breach involving personal information, we will assess the situation and take appropriate steps to contain, investigate and respond to the breach.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

14.Accessing or correcting your personal information

You may request access to personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

To make a request, contact us at eleonora@marginandco.com.au. We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law, but we will explain our reasons where appropriate.

15.Retention of information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing client relationships, complying with legal and accounting obligations, resolving disputes, and maintaining business records.

When information is no longer required, we will take reasonable steps to destroy, delete or de-identify it.

16.Links to third-party websites

Our website may contain links to third-party websites, including booking platforms, LinkedIn, payment providers or other external sites.

We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

17.Complaints

If you have a concern or complaint about how we handle personal information, please contact us first at eleonora@marginandco.com.au. We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

18.Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the effective date.

Your continued use of our website or services after an update means you accept the revised Privacy Policy.